W ANDERSEN 

Hello I'm Wendy, EXPERIENCE Researcher & DESIGNER

Working for government public sector large corporations in finance and technology for the past 4-5 years.

I am an accomplished Experience Researcher, Designer and Analyst, working for government public sector large corporations in finance and technology for the past 4-5 years. I endeavour to find better ways for users to experience products and services that improve their lives as well as meeting business priorities.

I am driven to better understand people and the psychology behind their actions, simplifying complex problems, understanding behaviours, and creating real, innovative experiences.
EXPERIENCE Process

DOUBLE DIAMOND

The Experience process of looking at the bigger picture 'diverging' and then refining to a more detailed view 'converging'. On a rinse and repeat cycle.

Discover 

Understand the problem, constraints and business goals by exploring the problem space. Research of some sort may be needed in this phase to better understand the problem and/or to generate ideas.

Define 

Define the method, plan, scope, timeline and context. Define the problem statement, goals and objectives. Collaborate and finalise key decisions needed to start the project.

Test

Conduct the chosen methodology, test out the hypothesis and discover insights to the problem. Synthesis the data into actionable insights, and share with key stakeholders.

Iterate

Insights can be used to inform design decision and make changes to any existing products, to improve usability and create intuitive user experience. Next steps could be to re-test or implement depending on project.
PaTh harmonisation project

DCJ NSW GOV

Department of Communities & Justice (DCJ)

The Process and Technology Harmonisation (PaTH) program is a complex large-scale project bringing together multiple government departments and harmonising their experiences into one finance and technology system.

Within the PaTH program, I have worked as a CX/UX Analyst where I have led user research across multiple government clusters to help inform product solutions as well as to drive continuous improvements. I have helped to build and maintain a community insights group of users who sign up for regular research sessions, inclusive of user interviews, usability testing, surveys and more.  I have met key customer experience deliverables, such as the updating of personas, and customer journeys delivered to key stakeholders for them to better understand users, the key touchpoints and their interaction needs within the systems. As well as implementing user acceptance testing in various environments.

Team:

CX/UX Analyst, CX/UX Product Guardian, UX Developers, Finance, Security, HCM, OM and Enabling Technologies.
Saas telco web portal

Bluewater control

Bluewater is Telecom SaaS Company

Bluewater is a telecom web SaaS company, a mobility management platform. A platform that combines mobility lifecycle and telecom expense management.

Working as the UX Researcher & Designer across the entire lifecycle, from discovery, defining the problem space, creating site maps, user journeys, personas, mapping user flows, user research, synthesis, reports, competitor research, benchmarking, information architectures, to collaborating with SMEs, Devs, and QA.

This role encompasses, conducting user experience sessions with customers and partners, human-centred design workshops, usability testing, gathering insights and creating wireframes, flow diagrams, storyboards, and prototypes.

A reductive process in the early stages of product definition mapped out key aspects - what it is, who it is for and when/where it will be used. This helped the team narrow down and create consensus around the end product.

Team:

User Experience Researcher & Designer, Product Manager, Development, Management, Customer Success, Sales, and Business Operations.
ios App and Web CMS

Halo

Halo is a charity app and web cms

Halo is a charity arm of Baxta. For Halo I performed as a User Experience Researcher, using generative and evaluation research methods, qualitative and quantative mixed methods to gather insights of the app and the web portal. One problem statement was 'how might charity owners use the central management system to create and monitor fundraisers, easily and quickly.'
Usability testing help to gather insights of the need for a simple navigation flow, help suggestions and written cues. Card sorting and iteration of the app and portal allowed for further user testing.
The outcome was found to be an easy to use web and app experience for end users. A forward-thinking humanitarian cause, to better the lives of those in need.

Team:

User Experience Researcher, User Experience Designer, Product Manager, Development, Management, Marketing, Sales and Business Operations.
recommendations

What others say about me

Below are reviews and recommendations from previous managers and work colleagues.
Sarah Scaife (Product Manager)
I'd work with Wendy in a heartbeat. She's an engaged, curious and empathetic researcher & designer who cares about not only the design itself but the user experience as a whole.
Wendy works to the core agile principles, iterating constantly to meet stakeholder and market needs, forever multitasking and pivoting seamlessly when necessary.
Beyond the hard skills, Wendy is quite simply a wonderful person who improves any company culture and celebrates collaboration across all stages of the product lifecycle.
Anne Moon-Arkell (Markerting colleague)
Wendy is a very creative and innovative UX researcher & designer who think outside the box. It has been a pleasure to work alongside her at Baxta, sharing ideas and working cross-functionality in a remote agile environment.
Her skills from conducting user testing to creating clickable prototypes, research to advocating for the user have been an inspiration. Her knack of being able to solve highly complex problems that result in stunning experiences was a great asset to the team.
Wendy is a brilliant active listener with a can-do attitude who was delightful to communicate and collaborate with. I would highly recommend her to anyone looking for a high standard UX Researcher & Designer.
Miriana Taflaga (UX Mentor/Teacher)
I had the pleasure of teaching and mentoring Wendy in User Experience. Wendy has an amazing sense of curiosity, love of expanding her knowledge and passion for all things UX.
She is highly supportive of her peers, a team collaborator and shows great leadership skills.
Wendy completed all tasks well ahead of deadline with excellent time management skills and has impeccable attention to detail. Wendy is going to go on to do amazing things in the UX industry and she earns my highest recommendation.